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If for some reason you are not happy with the level of service given or are dissatisfied with work carried out on your vehicle you have several options;
1. Report it to the Repair Centre Manager 2. Contact Head Office via post, email and/or phone.
There should be no reason why your complaint(s) and/or demand(s) cannot be dealt with and corrected within reasonable time if we are found to be at fault.
If it is found, following a review that work was not satisfactory, rest assured it will be corrected as soon as humanly possible!
Late Vehicle Collection/Storage Fees
On completion of repairs, vehicle must be collected by no later than 12 hours after repair completion, or the agreed time stated by the repair centre. If we finish sooner than advertised then customer will be given up until the agreed time or time agreed with repair centre.
Fees
A storage charge of £25.00 + VAT for every day vehicle is left will be added to final repair bill. We will not be held responsible for any new damage(s) once 36 hours lapse and if vehicle has to be moved within repair centre or outside.
Late Repair/Delivery of Vehicle
As much as we clearly state repair times (see Collections & Delivery Service) our times are only based on labour of our staff. We cannot be held responsible in cases where parts, suppliers/manufacturers have reneged on confirmed parts delivery dates/times.
If we are unable to complete within the stated and/or agreed times we will deduct 10% (excl. VAT) from final repair bill, if we exceed 24 hours. Customer will also be refunded any additional charges paid for a particular service.
Fuel Levels
It is a company requirement that all vehicles collected by our drivers have a minimum amount of fuel as mentioned below:
Engines....up to 1600cc- Min 1/4 tank
Engines over 1600cc - Min 1/2 tank
If fuel is below the stated levels on collection/delivery or if the customer delivers their vehicle and levels are below stated level, on returning of vehicle we will put in the necessary fuel - an admin fee of £12.00 +VAT will apply.
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